Privacy Policy

Last updated: January 1, 2026

5CRE, Inc. ("5CRE," "we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our communication platform, website, and related services.

1. Information We Collect

Information You Provide

When you create an account, use our platform, or contact us, we may collect:

• Account information: name, email address, phone number, company name, and role
• Payment information: billing address, credit card details (processed by our payment processor)
• Contact data: information about your contacts that you upload or import into the platform
• Communication content: messages, campaigns, and templates you create
• Support data: information you provide when contacting our support team

Information Collected Automatically

• Usage data: features used, actions taken, time spent on the platform
• Device information: browser type, operating system, IP address, device identifiers
• Log data: server logs, error reports, and performance metrics
• Cookies and similar technologies: session cookies, analytics cookies, and preference cookies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send billing-related communications
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns and trends
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize your experience and deliver content relevant to your interests

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: Third-party companies that help us operate our business (cloud hosting, payment processing, analytics, customer support)
• Integration partners: When you connect third-party services (Salesforce, HubSpot, etc.), data flows as configured by you
• Legal requirements: When required by law, subpoena, or court order
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you have given us explicit permission to share

4. Data Security

We implement industry-standard security measures to protect your data, including:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• SOC 2 Type II certified infrastructure
• Regular security audits and penetration testing
• Role-based access controls and multi-factor authentication
• Data stored in US-based data centers with redundancy

5. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., compliance records).

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a machine-readable copy of your data
• Opt-out: Opt out of marketing communications at any time

To exercise any of these rights, contact us at [email protected].

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information.

8. Cookies

We use cookies and similar tracking technologies to collect usage information and improve our services. You can control cookie preferences through your browser settings. Essential cookies are required for the platform to function; analytics and marketing cookies can be opted out of.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

5CRE, Inc.
110 Greene Street, Suite 400
New York, NY 10012
Email: [email protected]
Phone: (212) 555-5CRE